Please Read Our Terms And Conditions Of Sale Carefully which govern all purchases of goods from us.
These Terms and Conditions may be updated and edited at our discretion. These terms may not be altered, supplemented, or amended by the use of any other document (s).
By Completing an order in our shopping cart, you are stating that you are in agreement with these terms and conditions.
We at Personalized Gifts inc and under any selling/website name take pride in the items we sell to you. We make and resell some of the most desired personalized items available today.
When personalizing items we use the utmost care to meet your desires to the best of our ability, thus it is important that you take as much care in reading about the product you are ordering and giving us your personalization instructions. We cannot accept liability for incorrectly personalized items if your instructions were not reasonably clear or if you didn't read about the product (ie: the website states it's plastic, but you thought it was metal).
CUSTOMER REPRESENTS AND WARRANTS:
THAT HE/SHE IS OWNER OF THE PHOTOGRAPH (OR HAS PERMISSION); THAT IT IS NOT A COUNTERFEIT OR STOLEN ITEM; THAT IT DOES NOT INFRINGE ANY THIRD PARTY'S COPYRIGHT, LICENSE, PATENT, TRADEMARK, TRADE SECRET OR ANY OTHER PROPRIETARY RIGHTS OR RIGHTS OF PRIVACY; THAT THE PHOTO DOES NOT VIOLATE ANY LAW, STATUTE, ORDINANCE OR REGULATION (INCLUDING WITHOUT LIMITATION THOSE GOVERNING IMPORT/EXPORT CONTROL, CONSUMER PROTECTION, UNFAIR COMPETITION, ANTI-DISCRIMINATION OR FALSE ADVERTISING); THAT THE PHOTO WILL NOT BE OBSCENE OR CONTAIN CHILD PORNOGRAPHY; AND THAT THE PHOTO SHALL NOT CREATE LIABILITY FOR Personalized Gifts Inc.. CUSTOMER AGREES TO INDEMNIFY AND HOLD Personalized Gifts, Inc., ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING BUT NOT LIMITED TO REASONABLE ATTORNEY'S FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF CUSTOMER'S BREACH OF THIS AGREEMENT AND/OR CUSTOMER'S VIOLATION OF ANY LAW OR THE RIGHTS OF ANY THIRD PARTY. WE ALSO RESERVE THE RIGHT TO REFUSE TO PROCESS ANY ORDER WE DEEM TO BE OFFENSIVE IN ANY MANNER.
Plain and simple - DO NOT SEND COPYRIGHTED OR TRADEMARKED IMAGES - That means, do not send things such as and not limited to: Harley Davidson, Disney, Professional Ball Team Logos or photos from a photographer without a release, etc etc. If you send such images we will request a different image. If you then cancel your order, a 10% penalty will apply to your refund. DO NOT SEND IMAGES YOU DO NOT OWN!!!!
Quality of Photos & Files - When supplied with less than perfect photographs and digital files, we will attempt to adjust your photo for its best output, however, we do not guarantee color or photo quality of output. Between scan, print and press, colors may shift. We cannot accept responsibility or returns unless we have made an obvious error. Thus, if you send us a photo with trees and bushes in the background, and the print is not exactly the same green as the photo, we cannot take responsibility. Understandably, Personalized Items cannot be returned. However, if the green is red in our output, we would notice and not send it to you, but in the event something slips through quality control, we will re-make your order. Just notify us in writing (e-mail) within 48 hours of receipt of your order.
There is no color matching with personalized products as is with promotional items. Please Do Not ask for non standard colors or shades such as soft blue, vegas yellow, periwinkle blue, Silver, Strawberry Red, light lilac, Gold, Hot Pink, etc etc. These colors are impossible to create as well as the fact as they are also seen as different to each person. If you do request odd colors, we will attempt to come as close as possible to what we think that color is. We do not accept returns because the color is not the shade you assumed.
Also see - Professional Photography
Errors - Personalized items cannot be returned unless there is a malfunction of parts or a spelling error on our part. For most items we will send a sample graphic via e-mail for your approval, however, all monitor resolutions differ and you must realize the colors you see may not be the colors we see and certainly not be the colors printed. This is not to say that The colors will be wrong, just that shades may shift slightly.
Please check any sample sent for design and spelling to insure it's correctness. If you approve an item with spelling errors, we cannot be responsible. We do understand that errors happen and try to be as fair as possible, so if you've made an error and need to re-order the product with it's correct personalization, we will offer you a 10 - 15% discount depending on the product.
If there is an error on our part, you must notify us by e-mail within 48 hours of receiving your order and we will give you a RMA # for return. No items are accepted for return without authorization by our office. If you send something back without an accurate RMA # and your name clearly stated on the outside of the box , it will be refused at the post office. Items Authorized for return should be shipped back with all it's original packaging and insured. At the time of authorization, we will notify you which carrier to use to send it back. The return carrier is at our discretion unless you are paying for return freight. You order will be re-made and re-shipped as quickly as possible. No Refunds will be given.
E-mails -We are not responsible for lost or mis-directed e-mails. If our mail server is down or your mail program rejects mail from us, we have no way of knowing that you sent an email or you did not receive our email to you. Please check all spam settings on your e-mail client and insure that you are open to receiving mail from us. In the event our hosting server has a problem and is down and e-mails are lost, we cannot accept responsibility. Please be sure your email address is put in the shopping cart accurately. If your email address bounces from the shopping cart, we cannot fill your order and will not be able to contact you.
Most items from us are ordered as gifts, therefore, we refrain from calling. Also, there are times that our production takes place late at night which does not lend to calling customers. E-mail is our preferred source of communication.
Production Time- Most items produced at our facility are made and shipped within 3-5 days, some items 3-4 weeks, however, this is an estimate and may take longer especially during heavy volume time, Holidays, Back To School, Special events etc.. Any special design requests may take longer.
If you need your order by a certain date please make sure to tell us!
Timelines are estimates only. We do not guarantee delivery dates. If you let us know you need an order by a certain date, we will do our best to ship it in time. The rest is up to the carrier. (ups, usps etc).
Shipping - Your order will be shipped via UPS, USPS, Fedex etc at our discretion. We attempt to choose the best carrier available on the day your order ships to get you your order in a reasonable time frame. Items produced outside of our facility may take longer, Most outside manufactured items take 2-6 weeks for production depending on the item / factory. Freight Carrier is at the sole discretion of the respective factory. After receipt of an item from a manufacturer other than us, any communication about that item must be made through us.
Damage in Shipping - We pack our orders carefully and all items are in perfect condition when they leave our facility. it is very rare that there is damage during shipping, however, If an item is damaged in shipping, a claim must be made with the freight carrier. If need be, we will assist you in this claim. Please notify both us and the freight carrier within 24 hours of receipt. Keep all packaging in the event the carrier wishes to inspect the shipment.
Freight Surcharges & your Address - We do not allow for re-routing of our shipments. Freight carrier charges for re-routing are hefty. If you request a re-route from the freight carrier your credit card will be billed $ 8.00 or $ 16.00 depending on the charge imposed by the carrier. It is important that you give us a suite #, Apartment # or any important info concerning your address. UPS will charge the re-routing fee if these items are missing from your address and in turn you will be charged.
For your protection, we prefer to only ship to your credit card billing address as requested by your credit card issuing bank. We do, however, realize that there are times when it is necessary to ship to your office or gift recipient. If you request shipping to an address other than your billing address, your name and billing info is checked with your credit card issuing bank. If your address info matches, then you are liable for the order and may not claim it to be fraudulent. If you have lost your credit card or if your info has been compromised in any way then it is your responsibility to inform your issuing bank and close your account so charges will not be approved.
Communication & Changes to your order - Once an order is submitted, it is not subject to change or cancellation.
Payment - All payments are made in advance at the time of your order submission. Credit Cards are charged by Personalized Gifts.
Cancellation Penalty - Once you have placed your order, it is not subject to cancellation.
In the event of extenuating circumstances and you must cancel, penalty charges may apply.
If the order was just received an not processed in any way there will be no penalty.
If your credit card has already been charged and it is in the same day as the charge, there will be a $ 3.50 processing fee deducted from your refund.
If your credit card has already been charged on a prior calendar day, 10% + 3.50 will be deducted from your refund amount as we are charged this by your credit card bank for canceling the charge.
If artwork has been done for the product, 25% will be deducted from your refund.
If a print has been made 40% will be deducted.
If your item has already been created 80% will be deducted.
**We do not print trademarked, registered or professional images without a release from the copyright holder.
**We also do not print pornographic or low quality poor resolution images or images taken from the internet. Our Image submission guidelines are clearly stated. If you submit one of the above and then cancel your order because we are not able to print it, then there will be a 10% penalty deducted from your refund. Please read guidelines carefully and do not submit such images.
Our Right to Cancel - Refuse Service**
We reserve the right to cancel your order at no penalty to you for any reason.
We reserve the right to refuse orders that are of an adult or pornographic nature.
We reserve the right to refuse orders that are in a different language if we cannot find the meaning, or find the meaning to be inappropriate.
We reserve the right to refuse orders from out of the United States.
We will not ship to a freight forwarder.
Professional Photography - We require that all professional photographs are accompanied by the photographers release. Please do not send professional photographs without said release. Any professional photograph sent to us without a release will not be returned unless you send us a self addressed stamped envelope.
Web images. Just because an image is on the world wide web, does not put it in public domain. Please do not send images that you have copied off the web unless you have permission to use it. Most web images are 72dpi and are not print quality this includes images from your online photo album.